Privacy Policy

At Fancylily, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information may be collected when you visit our website or make a purchase, how it may be used, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: Your name, email address, phone number, and shipping or billing address.
• Order information: Products purchased, order details, transaction records, and customer service communications.
• Payment information: Payment-related details processed through our payment service providers. We do not necessarily receive or store complete payment card information.
• Device and usage information: Browser type, device information, IP address, pages viewed, and interactions with our website.
• Communications: Information you provide when contacting our customer support team or subscribing to updates.

2. How We Use Your Information

We may use collected information to:

• Process, fulfill, and manage your orders.
• Arrange shipping and provide order updates.
• Respond to questions and provide customer support.
• Process payments, returns, and refunds.
• Improve our website, products, and shopping experience.
• Detect, investigate, and prevent fraud or unauthorized activity.
• Send promotional communications where permitted by law and in accordance with your preferences.
• Comply with applicable legal and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve the shopping experience. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. How We Share Information

We may share relevant information with service providers that help us operate our business, such as payment processors, shipping carriers, website hosting providers, analytics services, and customer support providers.

We may also disclose information when required by law, to protect our rights, or in connection with a business transaction. We do not sell personal information in exchange for money. Where applicable privacy laws define certain advertising-related disclosures as a sale or sharing, we will handle those activities in accordance with the law.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, legal compliance, dispute resolution, and business recordkeeping.

6. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing activities.

You may also unsubscribe from marketing emails by using the unsubscribe link included in those messages. To submit a privacy-related request, contact us at support@servicecarehub.com.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review the request.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at support@servicecarehub.com.